Refund policy
Jeweledition Return & Refund Policy
Last Updated: 26-Jan-2026
Return Window
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Returns
Returns are only accepted if the item is:
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Damaged or defective upon arrival
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Reported within 12 hours of delivery
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Returned in original packaging with all tags
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Accompanied by proof of purchase
To start a return, contact us at contact@jeweledition.com.
Unauthorized returns will not be accepted.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 12 hours of delivery and include:
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Your order number
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A clear unboxing video
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Photos of the damaged item
After verification, we will arrange a return pickup and offer either:
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A replacement product, or
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A full refund
Non-Returnable Items
The following items cannot be returned:
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Customized or personalized jewelry (such as engraved or made-to-order items)
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Sale items
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Gift cards
Exchanges
We do not offer exchanges.
If you want a different product, you will need to place a new order.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 10 business days.
If you have not received your refund after 15 business days, please contact us.
Contact Us
If you have questions about returns or refunds, contact us at:
Email: contact@jeweledition.com
Phone: +91 99883 38200
Address:
201–2nd Floor
Shri Modh Patani Ghanchi GNTI Trust
Bhathi Street, Mahidharpura
Surat 395006, India